Hands down the toughest part of running a practice over the years has been finding the right people to support me. I have put ads in papers and on different websites, hired friends, hired family members, hired friends of family members, and family members of friends. You name it, I've tried it, period. What happens is I have a tendency to fall in love with people, and becoming a manager to people I'm in love with is not such an easy task. You would think it would be easy, but it's not. I feel bad for asking. I feel bad for telling. And then I end up not doing either of the above and things don't get done, and then my practice suffers. So I learned the hard way, over and over, to do things in different ways, or just keep facing the same pain week after week, month after month, year after year.
When push came to shove, I finally had to create a solution so that I no longer had to continue this self-inflicted pain pattern. I learned how to do things without staff. I learned how to deal with the scheduling, the money, the phone, and all of the above. Without staff from here, my very comfortable corner of Clinton, New Jersey, my practice is a well-oiled machine. I see between 60 and 80 people a week, and they all have what they need. As far as admin is concerned, we keep things simple. We do what is really necessary to be done. When it no longer becomes necessary, we take that system out. I do have a virtual assistant who checks in from time to time. I have multiple team members helping me with all things Staffless Practice.
What I learned is, in bringing on new team members for the Staffless Practice project, it was necessary to get really good at not only hiring, but also training and keeping team members moving forward. I've learned a thing or two. Actually, I've learned a lot more, and I'm excited to share what I've learned with you.
Please see THIS LINK to join us in our Facebook Training on how to get the support you need from people who really care about what they do. I'm looking forward to this training (see replay HERE), because the things that I have learned over the past couple of years, as far as managing and supporting team members, are priceless. And again, I had to learn them the hard way. Nothing floats my boat more than seeing our community members learn from my lessons, instead of needing to make the same mistakes on their own.