A lot happened this week in the world of Staffless Practice Academy.
Overnight, we learned that our main partner for our texting program was not only doubling their price but also requiring full payment from all our clients for their next renewal. This is a big deal in our world, as our texting solutions really make or break the Staffless Practice experience. 😵💫
Years ago, I would have flipped out.
I would have hidden under my covers.
I would have devoured ten bags of jelly beans.
I would have maybe even smoked a few cigarettes.
I would have done less than honorable things to handle the overwhelming stress of the moment.
The cool thing is, I've learned and come a long way over the past few years. 💪🏼
Join us over at our Community Facebook Group where you'll see all the cool things we're doing in the practitioner world!
HERE is a live video I did on programs we offer in Staffless Practice Academy and how they can serve you.
It's Wednesday morning, and that means today is my day – a day for myself, where nobody can pull at me unless I give them permission to do so.
Part of what we focus on in our StaffLESS Practice Community group is providing streamlined and compliant services to our clients and practice members. As I go on my shopping journey at Target this morning, I know that everyone is receiving the necessary words and images as efficiently and compliantly as possible.
It's really important that we spend time beforehand to avoid a state of chaos. We need to plan how we'll deliver information to John, Sally, and Bob, to make sure they understand the 'who, what, where, when, and why' of our practice, all while staying within the boundaries and statutes required.
Investing time in advance to prioritize compliance and privacy is so worthwhile. Master the rules of your trade. If you do this now and protect your time and energy, you'll be able to enjoy your days outside of work without the worry of what could or should be just right for the practice.
HERE is a live session I did in our Facebook group, I talk about how to utilize AI for creating compliant communication, and how it all blends together.
People always ask me how I manage to get everything done on my list. My to-do list is often quite long, and I find myself scratching my head at the things I say yes to.
However, I’ve learned that I can accomplish almost anything as long as I establish clear boundaries around my self-care. 💥
Self-care in my world requires boundaries. Self-care means dedicating a short period of time each day to taking care of myself instead of focusing on everybody else.
Each day, I move my body.
Each day, I challenge my mind.
Each day, I connect with a loved one.
Each day, I prioritize rest.
If I let one of these things go, everything else comes crumbling down, and believe me, I do let them go. There are days, sometimes weeks, when I become disconnected from my need for self-care.
I can feel it infiltrate my every decision, every movement, every interaction.
I feel less clear.
I feel less balanced.
I would say that among all of the things I do regularly to take care of myself, having a chiropractor whom I trust and see regularly is my top priority. Every time I get adjusted when I see my chiropractor, I feel a sense of renewal. I feel a surge of energy that propels me forward.
From this point forward, I will do better. ✔️
From this point forward, I will move better. 🏃🏼♀️
From this point forward, I will live better. 🙌🏼
That’s what getting adjusted does for me, and I’ve benefited from it for over 30 years. I’m so grateful for the constant reminders (people, places, and things) that keep me moving forward with my self-care plan.
So, many people scratch their heads in curiosity and ask me where to start. My suggestion is always to begin by finding a chiropractor who you trust. Then, make sure you have a movement plan, and a plan for nurturing and nourishing your body on a daily basis.
Every meal, every bite, every moment of rest, every stretch, every sweat - each of them matters. Each one moves you forward in your journey.
Check out more in our community group on Facebook.
Be sure to check out the live session I did this week. ⬇️
Boy, oh boy, do I get it. Life takes over - the kids, the plans, the gym, the homework, the dry cleaner - all of it. 😵💫
I forget about this appointment, and that appointment. ☹️
I forget to go see my chiropractor. 😖
I forget to put my massage therapist in my date book and on my schedule.
I forget my self care, the action steps, and the things that keep me going round and round. 😩
That’s why having a great recall program is the best thing my chiropractor and massage therapist could do for me. It keeps me on track because, let’s face it, I often fall off that track. No matter how tight the rails are, no matter how much I benefit from the experience, I still fall off. 🙈
I've never been one of those patients who likes to schedule a year in advance. I just can't do it. I need spontaneity in my life, especially when it comes to my health care.
So, when I get that call or text saying, “Hey, it's me, your chiropractor. I'm thinking of you, and it's time to get on the table.”, I jump and I take action. It just works for me. ✨
If there’s one thing I know to be true, it’s this: if it works for me, it will probably work for my practice members too. 💡
So, I took my own piece of advice and created what has now become quite a kick ass recall program. In fact, this recall program has been the key component in keeping my practice healthy. I don't do any marketing at all - none. I haven’t done any for quite some time now. All of my new patients come from referrals. 💥
Really, the only thing I do these days to keep my practice moving forward is:
Show up ✔️
Provide great care ✔️
Check in with my patients when they've fallen off ✔️
Having a great recall program, for me, means the difference between having a light schedule and having a schedule where I'm cranking. It’s when I feel really good about the status of my practice. So, not only does it serve the busy moms and dads I care for, but it also does wonders for my practice itself. 🙌🏻
Everybody has to figure out the nuances of a recall program that works for their practice. Inside Staffless Practice Academy, we lean heavily on effective texting systems. There's a fine line here between automating what shouldn't be automated, and sending a genuine text from your heart to their heart through the phone channel.
Figure it out for yourself. Lean in with our systems if you need some direction and support.
Learn more in our Facebook group here.
Here is a live training that we did this week on the things you want to consider when creating a recall program. 💜
I think of all of the things that have come up when it comes to running a practice without staff - finding the right programs has been the biggest energy sucker.
The problem is …once you get into the program you find, like a new car, or a shiny toy, you start to learn how it works well or doesn't work well. You learn all of its nuances and hiccups, and you may just find that you've just wasted another 20 hours diving into a program that is not going to get you what you want.
I found that there are a few key programs that make my life easier and streamlined as possible. Sometimes they work together - other times they don't.
When we’re planning to run a practice without staff (or with staff who only does what they're great at doing), it's essential that we have the right tools.
These days, efficiency is everything.
These days, the whole world is running online.
These days, having the right programs to organize, streamline, and automate as much as possible is essential and imperative. (Check out the Facebook Group if you want to know more!)
It's kind of like essential workers, right?
These programs are our essential workers. If we don't have a team, our programs are our essential workers.
I talk a lot about the four options when a task is put in front of you:
The goal is always to protect your time, money, and energy (most important).
If you don't have the right programs in place, you're out of luck. I'm always happy to learn about new programs. So, please be sure to share with me and the community if there are any programs we won’t want to go another moment without.
I did a training on my favorite Online Tools - check it out here - all about having the right resources for Staffless Efficiency! 👇
It's no secret that things can get pretty overwhelming when you're running a front desk and meeting with clients without staff present. There's definitely a sweet spot to finding balance in all of it.
I use telehealth sessions as an initial HEY with a lot of my new clients. I get to connect with them and make sure that my office is a fit, quickly and privately - with all of the right admin pieces in front of me.
Back to the sweet spot: for me, a lot of times, it just means having the right list in front of me to lean on. I get so overwhelmed in the moment because I care so much about my clients. I get so into their story and how I can help them, and I have these moments where excitement and overwhelm take over, and I forget what I'm supposed to be doing administratively.
If I don't want that to happen, and I want to prepare myself for success with every meeting, I have to have a good list in front of me. In my world, the checklist is the anchor to making sure that all of my I's are dotted and T's crossed.
When it comes to a checklist for a new client, especially a new client who's meeting me in a telehealth call, there are so many variables that I have to keep in mind.
Telehealths can be tricky - as there is no physical connection with the client. I'm literally trying to connect with them, looking at them through a screen. So, it's one more barrier to have to work through when connecting with my new clients.
If I have a checklist reminding me of all of the things that I need to get done during that meeting, I'm good. If I have a checklist saying, Jodi, don't forget to tell them about our late policy, or payment, or what to do if their child is sick, or if they're wanting to bring in another family member, all of those things need attention because each one of them is a whole world of detail that needs to be addressed.
The checklist is my go-to place for sanity in the excitement of the moments in practice. My practice is very exciting, and I never know when that excitement is going to hit me. I want to be prepared so that I can get hit left and right with excitement because that's truly where I find joy in practice.
As long as I'm standing on the foundation of organization, I'm good to go!
Take some time this week to create the checklists that you need to keep yourself centered and organized - no matter what practice and life has in store for you in the important moments with new clients..
Check out THIS SHARE I offered in our Facebook Group on the the importance of these telehealth sessions (as I see them).
When you are running it all solo - and you need to protect your time/energy flow, this tool could be a game-changer! Click the video below to find out more. 👇
What I want you to think about is how you want your practice to grow and who you want your practice to grow with.
Take a sec and get comfy with a cup of something yummy and really hone in on the vision for your practice over the next few months.
How do you want it to grow?
How will the growth of your practice effect your schedule? Your energy? Your wallet?
Perfect Practice Member - Who are we building all of this for?
Who are they, where are they, and what are they looking for? If you can develop programs, offerings, and celebrations for your perfect practice members, marketing, staying, and growing your practice will be a breeze. Find our Perfect Practice Member Guide HERE.
Ok, back to growth…
Take some time to plan out how you want to spend the next quarter growing your practice.
Answer the following questions:
Who do you want to grow it for?
How do you want to grow it?
Do you want to do things inside the office, more outside of the office, or a combination of both?
Do you want to offer celebrations, or would you rather focus on the habits of the practice?
By the way, we wrote an entire book for you to lean into the concepts that we're sharing here! It's called "The Joy-Filled Practice Plan". You can grab it HERE.
I invite you to grab your favorite set of markers, some construction paper, or a great whiteboard and go to town with a plan of action for your perfect practice member.
Figure out how to place JOY right in the center of all that you're doing for practice growth.
You've got this! Let us know if you have any questions.
Want to know more? Check out Dr. Jodi's words on self-care. 👇
Okay my friends, let's talk about boundaries.
Boundaries are 100% the ticket to keeping everything in check if you're running a practice without staff. Even more so if you decide to hire a team when you're ready.
Take a sheet of paper and draw a line down the middle, from top to bottom. On the left side, write out the following words in a list:
You now have in front of you a worksheet that can take you so far. The idea is that with everything we do, and every choice we make for our practice and for our lives, we’re:
Respecting our time, energy, and money.
Protecting our time, energy and money.
Supporting our time, energy and money.
Time may be the time that we spend in the office, outside of the office, with patients, planning for patients, scheduling demands, personal family demands, rest time, play time, workout time, etc.
Energy may be the food that we consume, the attention that we give, the attention that we take, the movements that we choose. It is however energy hits us, or how energy is dispersed in our experience.
Money may be the intake of finances, the outpouring of finances, the donations, the payments, the mortgage, the rent, the expenses, the savings, the fun spending, the cash, etc.
On the right side of your worksheet, we can talk about how to respect all of these energy resources.
First, let's talk about policies. It's so important to have policies around time, energy, and money.
What are you okay within your office?
What is your bottom line?
How do you know when your policies are being disrespected?
What do you do when your policies are being disrespected?
How do you course correct?
Boundaries, in my opinion and in my experience, are an internal process. There's a feeling that happens when a boundary is crossed. Usually my face turns red. I feel like I'm having a hot flash and maybe my stomach does a flip or two.
What are the boundaries you need to consider to protect your time, energy, and money? Are these boundaries currently respected?
What needs to change?
Appreciations are the way that we say thank you to the people in our community, on our team, and in our personal life.
How do you say thank you when somebody does a great job?
How do you say thank you when you notice the boundaries being respected?
How do you say thank you when you experience somebody that went out of their way to course correct and respect one of your policies?
Consequences are the antithesis of appreciation.
Which action do you choose?
What is the next step that needs to be implemented when one of your boundaries or policies is disrespected?
Spend some time letting all of these concepts marinate. Spend some time creating your vision for your time, energy, and money. What goes in and what comes out. Then walk through the exercise of creating boundaries, policies, appreciations and consequences for each. You will be amazed at how far this exercise can take you!
to visit our Facebook Group often for even more goodness!
Check out Dr. Jodi's Staffless Way Training to learn more about how to protect your time/energy/money!👇
One of the most important things we can do as our practice grows, especially if we are running things solo, is to keep perspective on all of the moving pieces. Every healthy practice has different components, even if it's only one person running each.
There's growth, client success, caretaking of the practice itself, continued education, and more components depending on what you're focused on in practices. It's imperative that we stay connected to a system that works for our lifestyle and the personal demands to keep our family, friends, and social graces in check.
From time to time, I go off on a tangent and will work for three days straight creating content. A creative wave comes over me, and I can't see straight until I get it all out on paper. It takes me over, kind of like standing in the middle of a hurricane. ⛈️
Even if I wanted to dodge it or protect myself from it, the wind seems to knock me whichever direction is necessary for the storm to pass. When I'm in one of these creative waves, that's when I have to give myself the space and time to just move through it and know that it will pass. I need to give myself space so that whatever result is on the other end of it comes through as clearly and completely as possible.
Thank goodness for the quiet times, too which offer an opportunity to focus on our systems, ensuring that we run things as efficiently as possible and minimize any chaos. By doing so, we'll be better prepared for the next storm that comes our way. Essentially, investing time in maintaining order during quiet times helps to create a strong foundation that can withstand the challenges of busier times, giving us the confidence to navigate through them with ease.
These days, practicing is for sure the easy part. I'm creating a lot in this world, and when I go to my office to provide chiropractic care, I literally say out loud, I'm so grateful to be here. This is the part that is fun and effortless. 🥰
I promise you, if you follow the ways of the StaffLESS Practice Success System, you will get there. Be sure to visit our Facebook Group often for our latest tips!
Below you'll find a video of me sharing the three pillars of the Staff's Practice Success System with our community. 👇
To say that organization is my jam is an understatement. However, I never feel organized. I spend more time throughout my day organizing than anything else, whether it's the kitchen sink, my bathroom, my date book, my school content, or my student accountability boards. ✅
Organization is always front and center. At this point, I know myself so well with organization that I can usually say when I'm trying to find something... where would I put it? ...and that's usually where it is.
That's how dependable my organization systems are.
However, for some reason, I always feel like I need to recreate, reorganize, or re-optimize whatever system I'm trying to lean on. This struggle is real and it continues day in and day out, no matter how much I try to change it. And that's part of the process of having a lot going on. I could very easily simplify my life, do a lot less in this world, serve a lot less, and be a lot less. However, not the cards that I was dealt. So, needless to say, I need organization tools like I need air.
The tricky thing about organization tools is that different people need different things. Some people need paper, some people need apps on their phone, and others need a combination of the two. You have to figure out what works best for you and the way that you move through the world and make it work for you. 🤔
When you do have a team, if you get to that point, or if you're already there, you're going to have to figure out ways to not only keep yourself organized but keep your team members aware of your organization systems and be connected to their ways of keeping themselves organized too. 🧩
It gets tricky and multifaceted and overwhelming at times. However, if you take it one step at a time and follow my lead on programs that really work well for all different kinds of learning styles, you will get there.
There are some people who seem like they've completely got their act together when it comes to being organized. And then, I'll notice that they have a tendency to show up 15 minutes late for meetings, or they can never remember my name or they forget what context we know each other.
You really can't judge a book by its cover when it comes to organization. The bottom line is you've got to figure out what works best for you, and everybody is going to have a system or a path to lock down that suits their mindset.💭
Discover your system, your path to organization, and let it lead you to creating more and serving more.
Here is a LIVE from our FB Group on my fav. organization tools: